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Frequently Asked Questions

Safety
Are Equal and aspartame (the sweetening ingredient in Equal) safe?
Is Equal safe for diabetics?
Does Equal have an expiration date?
How safe is Equal compared to other sweeteners?


Product Info
How do I get Equal recipes?
Where can I find coupons for Equal products?
How much Equal should I use to get the same sweetness as sugar?
Where can I find Equal in stores?
What are the ingredients in Equal?
What drinks and other recipes can I use Equal in?


Email List Club & Membership
How do I submit a change of address?
How do I join or get removed from Equal's email list?


Customer Service
What do I do if I have a problem with an Equal product I've purchased?

 

 

Expert Advice

Our experienced food scientist answers your questions about the sweet science of Equal® Sweetener.
Ask the Food Scientist

 

The Skinny on Sugar Substitutes

There is a lot of confusing information out there. We help you sort through fact and fiction.
Sweetener Facts
 
 

    Are Equal® and aspartame (the sweetening ingredient in Equal) safe?
    Yes, Equal is safe.

    Aspartame, the sweetening ingredient in Equal has been documented in more than 200 objective scientific studies.   The safety of aspartame has been confirmed by regulatory authorities in more than 100 countries, including the U.S. Food and Drug Administration, Health Canada, and the European Commission's Scientific Committee on Food, as well as by experts with the United Nations' Food and Agricultural Organization and World Health Organization.
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    Is Equal® safe for diabetics?
    Equal is appropriate for use by individuals with diabetes.   It is well-tolerated by both those with insulin dependent and non-insulin dependant diabetes (Type 1 and Type 2).   Equal® Sugar Lite TM is also appropriate for use by individuals with diabetes, however, because it contains sugar, they must include it in their total carbohydrate counts.

    Equal is recognized as an acceptable part of a diabetes meal plan by both the American Diabetes Association (ADA) and the Juvenile Diabetes Research Foundation (JDRF).  
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    Does Equal have an expiration date?
    Equal has an indefinite shelf life if stored away from heat and humidity.   To ensure the highest quality product, all Equal products are now produced with a Best By date stamped on them. The best by date will be 3 years from the date of production for products with aspartame and 2 years for products with acesulfame potassium.   Equal Sugar Lite already is stamped with this Best By date.
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    How safe is Equal® compared to other sweeteners?
    Aspartame, the sweetening ingredient in Equal has been documented in more than 200 objective scientific studies.   The safety of aspartame has been confirmed by regulatory authorities in more than 100 countries, including the U.S. Food and Drug Administration, Health Canada, and the European Commission's Scientific Committee on Food, as well as by experts with the United Nations' Food and Agricultural Organization and World Health Organization.

    We would recommend contacting the manufacturers of any other sweetener brands for their safety information.  
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    PRODUCT INFO

    How do I get Equal recipes?
    Visit our Drinks & Recipes section for over 225 recipes that have been specially developed and tested in the Equal Test Kitchen or call us at 1-800-323-5316.  
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    Where can I find coupons for Equal products?
    You can often find coupons for Equal Products in your Sunday paper, at the cash register when you check out, or printed on product packaging. You can also visit our Customer Service page to request information on where coupons are currently available, or call us at 1-800-323-5316. 
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    How much Equal should I use to get the same sweetness as sugar?

    Equal Packets Sugar Equal Spoonful Equal Tablets
    12 packet 1 teaspoon 1 teaspoon 1 tablet
    1 packet 2 teaspoons 2 teaspoons 2 tablets
    112 packets 1 tablespoon 1 tablespoon  
    6 packets 14 cup 14 cup  
    8 packets 13 cup 13 cup  
    12 packets 12 cup 12 cup  
    24 packets 1 cup 1 cup  
    Printer Friendly version

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    Where can I find Equal in stores?  
    Equal products are available at most grocery, club and drug stores.  The individual stores determine which specific products they stock.   If you are looking for a particular Equal product and cannot locate it at your local store, we suggest that you speak to a store manager or fill out a consumer comment card requesting that the store stock this item again.   If you're looking for a specific product in your area, check out our Product Locator.
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    What are the ingredients in Equal and how is it made?
    Equal's sweetening ingredient is aspartame, which breaks down to components commonly found in milk, meats, fruits and vegetables. Other ingredients are added to make the very concentrated sweetener easier to measure and pour.

    Equal Packets contain: dextrose with maltodextrin, aspartame
    Lemon Flavored Sweetener contains: maltodextrin, citric acid, aspartame, malic acid, natural flavor
    Vanilla Flavored Sweetener contains: maltodextrin, natural and artificial flavors, aspartame
    Peach Flavored Sweetener contains: maltodextrin, natural and artifical flavors, citric acid, aspartame, malic acid
    Mandarin Orange Flavor for Water contains: maltodextrin, citric acid, natural flavor, aspartame
    Lemon-Lime Flavor For Water contains: maltodextrin, citric acid, natural flavor, aspartame
    Black Cherry Flavor For Water contains: maltodextrin, natural flavor, citric acid, aspartame
    Equal Spoonful contains: maltodextrin, aspartame
    Equal Tablets contain: lactose (from milk), aspartame, acesulfame potassium, cellulose gum, Leucine
    Equal Sugar Lite contains: sugar and the no-calorie sweeteners aspartame and acesulfame potassium, maltodextrin and artificial flavor

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    What drinks and other recipes can I use Equal in?
    Visit our Drinks & Recipes section for over 225 recipes that have been specially developed and tested in the Equal Test Kitchen, or contact us at 1-800-323-5316.
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    EMAIL LIST & CLUB MEMBERSHIP

    How do I submit a change of address?
    To change your address with us, you can either visit our Customer Service page or call us at 1-800-323-5316. 
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    How do I join or get removed from Equal's email list?
    To receive the latest Equal news via email, simply fill in your contact information in the Equal email membership form.  
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    To be removed from Equal's email list, you can either visit our Customer Service page or call us at 1-800-323-5316.
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    CUSTOMER SERVICE

    What do I do if I have a problem with an Equal product I've purchased?
    If you have any problems with an Equal Product, you can either visit our Customer Service page or call us at 1-800-323-5316. Please do not throw away any packaging until after we contact you back regarding your issue. We may need you to give us information from that packaging.
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