FAQs
Equal® Classic
Equal® Sucralose
Equal® Saccharin
Email List & Club MembershipCustomer ServiceEqual® ClassicAre Equal Classic and aspartame (the sweetening ingredient in Equal) safe? Yes, Equal is safe. Is Equal Classic safe for diabetics? Equal is appropriate for use by individuals with diabetes. It is well tolerated by both those with insulin dependent and non-insulin dependant diabetes (Type 1 and Type 2). Does Equal Classic have an expiration date? Equal has an indefinite shelf life if stored away from heat and humidity. To ensure the highest quality product, all Equal products are now produced with a “Best By” date stamped on them. The best by date will be 3 years from the date of production for products with aspartame and 2 years for products with acesulfame potassium. How safe is Equal Classic compared to other sweeteners? Aspartame, the sweetening ingredient in Equal Classic, Equal Classic Spoonful, and Equal Classic tablets, has been documented in more than 200 objective scientific studies. The safety of aspartame has been confirmed by regulatory authorities in more than 100 countries, including the U.S. Food and Drug Administration, Health Canada, and the European Commission's Scientific Committee on Food, as well as by experts with the United Nations' Food and Agricultural Organization and World Health Organization. We recommend contacting the manufacturers of any other sweetener brands for their safety information. How do I get Equal recipes? Visit our Drinks & Recipes section for more than 225 recipes that have been specially developed and tested in the Equal Test Kitchen or call us at 1-800-323-5316. Where can I find coupons for Equal products? You can often find coupons for Equal Products in your Sunday paper, at the cash register when you check out, or printed on product packaging. You can also visit our Customer Service page to request information on where coupons are currently available, or call us at 1-800-323-5316. How much Equal should I use to get the same sweetness as sugar?
Where can I find Equal in stores? Equal products are available at most grocery, club, and drug stores. The individual stores determine what specific products they stock. If you are looking for a particular Equal product and cannot locate it at your local store, we suggest that you speak to a store manager or fill out a consumer comment card requesting that the store stock this item again. If you're looking for a specific product in your area, use our Product Locator. What are the ingredients in Equal Classic and how is it made? Equal Classic's sweetening ingredient is aspartame, which breaks down to components commonly found in milk, meats, fruits and vegetables. Other ingredients are added to make the very concentrated sweetener easier to measure and pour. What drinks and other recipes can I use Equal in? Visit our Drinks & Recipes section for more than 225 recipes that have been specially developed and tested in the Equal Test Kitchen, or contact us at 1-800-323-5316. Equal® SucraloseWhat are the ingredients in Equal Sucralose? Equal Sucralose uses the same sweetening ingredient as Splenda® No Calorie Sweetener. The sweetening ingredient is sucralose. Dextrose with maltodextrin is added to make the potent sweetener easier to measure and pour. Does Equal Sucralose have the same ingredients as Splenda® No Calorie Sweetener? Equal Sucralose uses the same sweetening ingredient as Splenda® No Calorie Sweetener. Sucralose is made using a multi-step process that starts with ordinary table sugar (sucrose) and replaces three hydrogen-oxygen groups on the sugar molecule with three chlorine atoms. This results in a stable sweetener that delivers a taste profile similar to sugar, but is calorie-free. Does Equal Sucrlaose taste similar to Splenda® No Calorie Sweetener? Yes. We’ve formulated the new Equal Sucralose with the same sweetening ingredient as Splenda® No Calorie Sweetener. Is Sucralose safe? Like aspartame, sucralose has been the subject of more than 100 scientific studies. The safety of sucralose is well documented and the U.S. Food and Drug Administration, along with international health and food safety organizations, have confirmed its safety. Sucralose is approved for use in more than 80 countries and can be found as the sweetener ingredient in more than 4000 food and beverage products. Does Equal Sucralose have an expiration date? Equal Sucralose has an indefinite shelf life if stored away from heat and humidity. To ensure the highest quality product, all Equal products are now produced with a “Best By” date stamped on them. Is Equal Sucralose safe for people with diabetes? Yes. Equal Sucralose is appropriate for use by individuals with diabetes. Equal® SaccharinWhat are the ingredients in Equal Saccharin? Equal Saccharin uses the same sweetening ingredient as Sweet’N Low® zero calorie sweetener. The main sweetening ingredient is saccharin – which has been available for almost 100 years. Other ingredients are added such as, dextrose with maltodextrin, cream of tartar and calcium silicate to make the product easier to measure and pour. Does Equal Saccharin have the same ingredients as Sweet’N Low® zero calorie sweetener? Equal Saccharin uses the same sweetening ingredient as Sweet’N Low® zero calorie sweetener. Does Equal Saccharin taste similar to Sweet’N Low® zero calorie sweetener? Yes. We’ve formulated Equal Saccharin with the same sweetening ingredient as Sweet’N Low® zero calorie sweetener. Does Equal Saccharin have an expiration date? Equal Saccharin has an indefinite shelf life if stored away from heat and humidity. To ensure the highest quality product, all Equal products are now produced with a “Best By” date stamped on them. Is Equal Saccharin safe for people with diabetes? Yes. Saccharin, the sweetening ingredient in Equal® Saccharin is considered safe and has been used by individuals with diabetes for many decades. Email ListHow do I submit a change of address? To change your address with us, either visit our Customer Service page or call us at 1-800-323-5316. How do I join or get removed from Equal's email list? To receive the latest Equal news via email, simply fill in your contact information in the Equal email membership form. To be removed from Equal's email list, either visit our Customer Service page or call us at 1-800-323-5316. Customer ServiceWhat do I do if I have a problem with an Equal product I've purchased? If you have any problems with an Equal Product, you can either visit our Customer Service page or call us at 1-800-323-5316. Please do not throw away any packaging until after we contact you back regarding your issue. We may need you to give us information from that packaging. |
